Delivery and Refunds
All deliveries have a standard charge of NZD $5.00 New Zealand Nationwide only, unless otherwise stated.
Our courier company cannot deliver to PO Boxes.
We require your physical delivery address.
Postage and handling charges are non-refundable.
New Zealand Delivery schedule
All orders are sent 1-2 days after ordering.
Please note we normally send with Courierpost and depending on the size and where your parcel is being delivered to. Please note we are unable to send to a PO BOX address and can only send to a physical address.
Targeted Delivery times.
Auckland and North Island
3 business days
4 business days
Note: Rural areas may take 1 business day extra.
Returns and Refunds - Terms and Conditions
We do our best to ensure our products arrive in perfect condition and well packaged. Please choose carefully as we cannot exchange goods if you change your mind or if they are delayed in transit beyond our control.
However if you have received a faulty or wrong product or are concerned in regards to the delivery of your product please contact us and we will endeavour to remedy this immediately. You may return goods purchased from us, if the goods are returned in an unused condition, in their original packaging and the goods are returned to us, within 14 days of delivery. No refunds or returns on sale items.
We promise to exchange or issue you a refund for any item/s that you are not completely happy with. If you are dissatisfied with any merchandise for any reason, simply return the product within 14 days of receipt for a full refund of your purchase price (less shipping). Please email us at firstname.lastname@example.org to let us know what the issue is and we'll be happy to assist.
Unauthorised or hand delivered returns will not be accepted.
Conditions that need to be met to be eligible for a refund include:
- (a) you provide original receipt/proof of purchase
- (b) the items are returned within 14 days of purchase
Please Note: Total shipping cost is not refundable.